Terms of Service

Effective October 16, 2026

These Terms of Service ("Terms") govern your use of the Upskill360 mobile app and the website at upskill360.app (the "Service"), operated by Nicholas Becherer ("Upskill360", "we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 16 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for keeping your password secure, and for all activity under your account. Tell us promptly at info@upskill360.app if you suspect unauthorized use.

2. The Service

Upskill360 offers a career assessment, one personalized practice question per day, AI-generated feedback on your answers (including suggested professional wording and resume bullets), spoken mock interviews with an AI interviewer, progress tracking, and separately sold live Mentor Deep Dive series, based on the career information you provide. We may add, change or remove features, and the Service may sometimes be unavailable for maintenance or reasons outside our control.

3. Subscriptions, free trials and billing

• Subscription required. Daily questions, coaching and mock interviews require a paid subscription, which may begin with a free trial. To keep the Service fair and sustainable, some features have usage limits (for example, three mock interviews a week), which we show in the app.
• Purchases through the stores. Subscriptions are sold through the Apple App Store or Google Play and are billed to your store account. The store's terms also apply to your purchase.
• Automatic renewal. Your subscription renews automatically at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period.
• Free trials. If you do not cancel before a free trial ends, you will be charged for the subscription you selected. Eligibility for a trial is determined by the store and may be limited to one per person.
• Cancelling. Cancel anytime in your App Store or Google Play account settings. You keep access until the end of the current paid period. Deleting the app or your account does not cancel your subscription.
• Refunds. Refunds are handled by Apple or Google under their policies. Except where required by law, payments are non-refundable and partial periods are not credited.
• Price changes. We may change prices. We will give you advance notice as required by the store and by law, and the new price applies from your next renewal.

3A. Mentor Deep Dive tickets

Mentor Deep Dives are live online series led by guest mentors. They are sold separately from the app subscription, as one ticket per series, on our website.

• What a ticket covers. One seat for one person in every live session of the series you bought. Joining details are sent by email before the first session. Please don't share your joining link.
• Payment. Payments are processed by Stripe. Prices are shown in US dollars and may include discounts applied with a promotion code. You'll receive a receipt by email.
• Refunds and transfers. You can get a full refund if you ask at least 7 days before the first session. After that, tickets are non-refundable, but you can move your seat to a future series once, or transfer it to a colleague, by emailing us before the first session. Missing a session doesn't entitle you to a partial refund.
• Changes and cancellations. We may reschedule a session, change its format, or replace a mentor with someone of similar experience, and will tell you by email. If we cancel a whole series, you get a full refund. If we cancel a session and can't reschedule it, you get a refund for that session.
• Recordings. Sessions are live. A recording is shared only if the series page says so. Don't record or redistribute sessions yourself.
• Mentors and conduct. Mentors share their own experience and views, not professional, legal or financial advice, and not the views of their employers. Be respectful; we may remove anyone who disrupts a session, without a refund.
• Your questions. Questions you submit may be shared with the mentor and discussed in the session. Don't include confidential information about your employer or others.

These ticket terms don't limit any rights you have under consumer protection law.

4. AI-generated content

The Service uses artificial intelligence (Claude, by Anthropic) to analyze your resume, assess your current level, create questions and plans, give feedback and scores, and run mock interviews. Read-aloud audio is generated by an AI voice service on Cloudflare. You understand and agree that:

• AI output is generated automatically and may be inaccurate, incomplete, outdated, biased or inappropriate for your situation;
• assessments, levels (Entry-Level, Mid-Level, Senior or Principal/Staff), scores and feedback are practice tools and estimates, not a professional evaluation, certification or prediction of your performance;
• you should use your own judgment and verify anything important before relying on it, and you are responsible for making sure anything you use from the Service, such as suggested wording or resume bullets, is truthful and accurate; and
• the information you submit will be processed by our AI provider as described in our Privacy Policy.

5. No professional advice and no guarantee of results

The Service is for general educational and self-development purposes only. Nothing in the Service is career counseling, legal, financial, employment, psychological or other professional advice. We do not guarantee that using the Service will lead to any job, promotion, salary, certification or other outcome. Decisions about your career are yours alone.

6. Your content

You keep ownership of the resume, experience, answers and other content you submit ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit and display Your Content only as needed to operate, secure and improve the Service for you, including sending it to our service providers such as our AI provider. This license ends when Your Content is deleted from the Service, except for copies retained as described in our Privacy Policy.

You confirm you have the right to submit Your Content and that it does not violate anyone's rights or any law or agreement, including confidentiality obligations to an employer or client. Do not submit information you are not allowed to share.

7. Acceptable use

You agree not to:

• copy, modify, distribute, sell or lease any part of the Service, or reverse engineer or attempt to extract its source code, except as allowed by law;
• access the Service by automated means, scrape it, or interfere with or overload its systems;
• attempt to bypass subscription checks, security or usage limits, or manipulate the AI to produce harmful content;
• use the Service for anything unlawful, harmful, fraudulent, harassing or infringing; or
• share your account or resell access to the Service.

8. Intellectual property

The Service, including its software, design, text, graphics, logos and the Upskill360 name, is owned by Nicholas Becherer and protected by copyright, trademark and other laws. All rights not expressly granted are reserved. Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to use the app on devices you own or control for your own non-commercial use. No part of the Service may be copied or reproduced in any form without written permission from Nicholas Becherer.

If you send us feedback or suggestions, we may use them without obligation to you.

9. Termination

You may stop using the Service and delete your account at any time from Profile → Delete account. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. If we discontinue the Service entirely, we will give reasonable notice where possible. Sections that by their nature should survive termination (including 4, 5, 6, 8, 10, 11, 12 and 13) will survive.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UPSKILL360 AND NICHOLAS BECHERER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, EMPLOYMENT OPPORTUNITIES, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR ANY AI-GENERATED CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR US $50. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Upskill360 and Nicholas Becherer from claims, losses and expenses (including reasonable legal fees) arising from Your Content, your misuse of the Service, or your violation of these Terms or of anyone else's rights.

13. Governing law and disputes

These Terms are governed by the laws of the United States and of the state in which Nicholas Becherer resides, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at info@upskill360.app and try to resolve the dispute informally for at least 30 days. If you are a consumer living outside the United States, you also keep the protection of the mandatory laws of your country of residence, and you may bring claims in your local courts.

14. App store terms

If you downloaded the app from the Apple App Store, you acknowledge that these Terms are between you and Upskill360 only, not Apple; Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and, to the maximum extent permitted by law, has no warranty obligation regarding the app. Apple is not responsible for addressing any claims relating to the app, including product liability, legal compliance or intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also comply with the Apple Media Services Terms and Conditions or the Google Play Terms of Service, as applicable.

15. Changes to these Terms

We may update these Terms from time to time. We will post the new version here with a new effective date and, for material changes, notify you in the app or by email before they take effect. If you keep using the Service after changes take effect, you accept the updated Terms.

16. General

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a sale or reorganization of the Service.

17. Contact

Nicholas Becherer, operator of Upskill360
Email: info@upskill360.app